RETURN POLICY
We stand behind the quality of our products and are pleased to offer a 30 Day Money Back Guarantee (excluding processing and handling charges). In the event our product is defective and/or you are not completely satisfied, simply return the product with your proof of purchase (i.e.: receipt, Bill of Sale, UPC code, photo’s of the product plus the production date code that is stamped on the product) within 30 days from receipt of the package to receive your refund for the product(s) excluding processing and handling charges.
Contact our Customer Service Department toll-free 1-800-317-3245 or by email support@rukusfx.com for a Return Merchandise Authorization number and return instructions. We pledge to respond within 48 hrs (Monday through Friday) on all requests.
Write the Return Merchandise Authorization number given to you by Customer Service on your mailing label. Our return mailing address is:
support@rukusfx.com
For your security, please return your package with an insured carrier (e.g.: UPS, FedEx, USPS Parcel, Canada Post, Purolator) and retain a receipt for your records. This will protect you in the event that the item ID is damaged or lost in transit.